Salon Policies
At West Mane Hair Co., our goal is to provide every guest with a relaxing experience and beautiful, healthy hair. We appreciate your understanding and cooperation with the following salon policies.
CANCELLATIONS & NO-SHOWS
We understand that plans can change. We kindly ask that cancellations or appointment changes be made at least 24 hours before your scheduled appointment.
Cancellations made with less than 24 hours' notice are subject to a $50 cancellation fee. This fee must be paid before your next appointment.
Clients who do not show up for a scheduled appointment are subject to a $50 no-show fee, which must be paid before future services can be performed.
By booking an appointment with West Mane Hair Co., you acknowledge and agree to our cancellation and no-show policy.
LATE ARRIVALS
We ask that you arrive on time for your scheduled appointment so that we can provide your full service while maintaining our schedule for all guests.
If you are more than 15 minutes late, we may need to reschedule your appointment depending on the service and remaining appointment time.
If your stylist is running behind schedule, we will always do our best to notify you as soon as possible. We appreciate your patience and understanding.
HAIR CONDITION & SERVICE POLICY
The health and integrity of your hair is our top priority.
We reserve the right to decline, modify, or postpone a service if we determine that the current condition of the hair is not suitable for the requested service or that performing the service could compromise the health or integrity of the hair.
Your stylist may recommend an alternative service or a plan to improve the condition of your hair before proceeding.
Our goal is always to create beautiful results while keeping your hair as healthy as possible.
REDO & ADJUSTMENT POLICY
Your satisfaction is important to us! If you are unhappy with your service or feel an adjustment is needed, please contact the salon within 7 days of your appointment.
The stylist who performed the original service will generally be given the opportunity to address and correct the concern, unless we determine that another stylist is better suited to assist you.
We offer adjustments rather than refunds for concerns with salon services, subject to the circumstances of the service and any rights provided by applicable law.
We truly strive to make every client happy, so please let us know within 7 days if you are not satisfied so we can discuss the best way to address your concerns.
NEW CLIENT DEPOSITS
All new clients are required to leave a $50 deposit when booking their first appointment. The deposit will be applied toward your service total at checkout.
Deposits help us reserve your appointment time and reduce last-minute cancellations and no-shows. We understand that placing a deposit may be an inconvenience for some clients, but this policy helps us protect our stylists' time and keep appointments available for clients who are committed to their scheduled services.
If a new client does not show up for their scheduled appointment, the $50 deposit will be applied toward the $50 no-show fee and will not be returned as a separate refund.
HAIR EXTENSIONS
All hair extensions must be paid for in full in advance before the extension hair is ordered.
Because extension hair is specially selected and ordered for each client, extension hair purchases are final and non-refundable once ordered, except where otherwise required by applicable law.
We encourage you to discuss your desired length, color, method, and extension options with your stylist before purchasing.
Extension clients are responsible for following their stylist's recommended maintenance schedule and home-care instructions. Proper maintenance and care are important for protecting both your natural hair and your extensions.
COLOR SERVICES
Every client's hair is different, and the result of a color service can depend on the hair's current condition, previous color, chemical history, and at-home treatments.
Please be open and honest with your stylist about any previous color, at-home color, bleach, chemical services, or other treatments. This information helps us determine the safest and most appropriate service for your hair.
Some color transformations may require multiple appointments to achieve the desired result while maintaining the health and integrity of your hair.
Your stylist will discuss realistic expectations and recommendations with you before proceeding.
Our priority is always to create beautiful color while keeping your hair as healthy as possible.
CHILDREN & GUESTS
We love kids! If you need to bring your child with you to your appointment, we understand.
We kindly ask that children and guests remain respectful of the salon environment. Other clients are here to relax and enjoy being pampered, so we appreciate your help in keeping the salon comfortable and relaxing for everyone.
RETAIL RETURNS
If you are not satisfied with a retail product purchased from West Mane Hair Co., please bring the product back within 30 days of purchase.
Retail products returned after 30 days are not eligible for a return, except where otherwise required by applicable law.
PAYMENT POLICY
We accept all forms of payment for your convenience.
GIFT CARDS
Give the gift of great hair! Gift cards are available for purchase in the salon or online.
Thank you for choosing West Mane Hair Co. We appreciate your business and look forward to taking care of you and your hair!